Terms and Conditions

RETURNS/CANCELLATIONS/REFUNDS

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

PLEASE NOTE THE FOLLOWING WHEN IT COMES TO RETURNS/ REFUNDS:

Special orders and products that are custom configured to your specifications ARE NOT REFUNDABLE.
Products sold "as is" or "used" or that have been installed or used after receipt ARE NOT REFUNDABLE.
Firearms, once transferred to buyer ARE NOT REFUNDABLE.
Illumination devices, electronic sights, optics, and night vision equipment ARE NOT REFUNDABLE.
TRANSACTIONS THAT ARE DECLINED AT PICKUP DUE TO A POTENTIAL STRAW PURCHASE ARE SUBJECT TO THE RESTOCKING FEE. STRAW PURCHASES ARE ILLEGAL AND ANYTHING THAT MAY SEEM LIKE A STRAW PURCHASE WILL AUTOMATICALLY BE DENIED.

WE ARE NOT RESPONSIBLE FOR PORCH PIRATES. IF YOU CHOOSE TO HAVE AN ITEM SHIPPED TO YOUR RESIDENCE IT IS NOT OUR RESPONSIBILTY TO SECURE OR REPLACE AND PACKAGES STOLEN/LOST AFTER DELIVERY.

The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

WEBSITE DISCLAIMER

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Email policy

We record the email address for every transaction that we conduct. The email address entered for billing information will be used to send out tracking information as well as promotional deals, some of which can only be redeemed directly through us. Promotions may include discounts on future orders or product price reductions we have selected for the week. Email addresses that we have collected will not be given out to 3rd party companies and will be for our use only.

USED FIREARMS

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

GENERAL FIREARM SALES

All firearms, magazines, receivers, and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ, and you will need to check your local laws before purchasing a firearm. All Firearms will only be shipped to a local FFL dealer, which you may select/designate, for pick-up.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories, and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on accessories/special order items sold with your firearm.

CUSTOMER SERVICE

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

CONSUMER DATA PRIVACY

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

ORDER FULFILLMENT

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Granny’s Got Guns will be the final arbiter of discrepancies in the online catalog.

AMMUNITION PURCHASES

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.* We adhere to current laws for each state. If your state requires an FFL for shipment, please use the premises address when checking out for your shipping address. We will not ship until the FFL is received. For other states that require an FIOD Card or Permit to carry, please email us a copy with your state I.D. that matches the shipping address. Orders that fall into this category will not ship until it has met these requirements. We will only ship ammo to the lower 48.

INVENTORY

IN-STORE INVENTORY DOES NOT MATCH ONLINE INVENTORY. Online inventory displays in stock item with all of our distributors. Most of these items can be shipped to our store within 3 business days. When purchasing non firearms and it is requested to ship directly to your address please allow up to 10 business days. In store inventory changes everyday and we do not guarantee any item to be in store. To check for same day pickup please call the store 602-935-7881.